Customer Support Agent
2 semanas atrás
Are you a customer service enthusiast looking for a new challenge? Do you have excellent communication skills and a passion for helping others? We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Agent.
About the RoleAs a Customer Support Agent, you will be responsible for handling customer inquiries and issues in a friendly and professional manner. You will work closely with our team to resolve customer complaints and provide solutions to their problems.
Key Responsibilities- Handle customer inquiries and issues via email, chat, and phone
- Provide solutions to customer problems and resolve complaints
- Work closely with the team to achieve customer satisfaction goals
- Develop and maintain a deep understanding of our products and services
- Fluency in Hebrew (C2 level)
- Good knowledge of English (B1-B2 level)
- Computer skills (basic skills mandatory, advanced skills like coding preferential)
- Good analytic skills and logical thinking
- Excellent communication skills: verbal, written, listening skills
- Proactive and quick learner, able to adapt and to continuously evolving needs to help clients grow their business on the advertising platform
- Ability to multitask and work under pressure
- EU citizenship, residence card, or work permit for Portugal
- Complete relocation package that includes: refunded airline ticket + free accommodation in our company apartment throughout the employment
- Fixed monthly salary + bonus
- A contract focused on a long-term relationship
- Free Portuguese language lessons
- Private Health Insurance
- Professional growth development opportunities
- Special HR team organizing events, sports tournaments, parties trips
- Free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, Bank account, etc
Living in Portugal offers many advantages: a warm climate, the Atlantic ocean, mountains nearby, a low crime rate, and a relatively low cost of living. Medicine and education are well developed here, and residents are offered tax exemptions.
Employers must also pay employees a meal allowance for each workday. We pay it through a special card or ticket which makes the meal allowance tax-free.
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