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Customer Service Representative for Entertainment Brands
Há 1 mês
Our client is a leading provider of multicultural services, and we are seeking a highly skilled French-speaking Customer Advisor to join our team in Lisbon. This role offers a unique opportunity to work with exciting brands, make a real impact on our business, and grow your career in a people-focused global company.
Salary & Benefits
We offer a strong compensation package, including a base salary of €895 per month (14 payments per year), performance bonuses of up to €100 per month (12 payments per year), and a meal allowance of €7.23 per working day. Additionally, we provide private health insurance, personal and career development programs, and the possibility to participate in a growing multicultural project.
Job Description
We are looking for a Technical Support Advisor to provide excellent customer support, maintaining quality and improving performance every day. As a French Speaking Advisor, you will be responsible for assisting viewers through phone and/or chat regarding different queries, providing account and application support, and troubleshooting system configurations and network settings.
Required Skills & Qualifications
To be successful in this role, you must have a native level of French (written and oral) and fluent English (B2), be passionate about entertainment and media enterprise, and possess excellent communication skills coupled with empathy, team spirit, and a customer-oriented mindset. You should also have familiarity with digital streaming services and devices, and be eligible to work in Portugal by either having an EU passport or a valid work permit.
Why Choose Us?
We offer a diverse environment with people from over 75 nationalities, modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more. We promote inter-company mobility, allowing you to work at any of our sites around the world. Our estimated monthly salary range is between €1,245 and €1,905, depending on experience and qualifications.
