Help Desk Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Company Overview: Accenture Technology is a global leader in digital transformation, providing innovative solutions to clients across various industries. With over 100 innovation hubs worldwide, we empower businesses to innovate at speed and scale.

Job Description: As a Service Desk candidate, you will be the first point of contact for customers seeking technical assistance. You will diagnose, research, and resolve tier 1 technical hardware and software issues, while maintaining a high level of customer service.

Estimated Salary: $60,000 - $80,000 per year, depending on location and experience.

Responsibilities:

  1. Serve as the primary point of contact for customers seeking technical assistance via phone, chat, email, or in-person
  2. Diagnose, research, and resolve tier 1 technical hardware and software issues
  3. Effectively advise and assist customers on appropriate action
  4. Provide accurate information on IT products and services
  5. Direct unresolved issues to the next level of support personnel
  6. Identify and escalate situations requiring urgent attention

Qualifications and Skills:

  • Advanced level of Portuguese, English, and Spanish (minimum B2 level)
  • Able to work a shift of 8 hours in 24x7 environment
  • At least 1 year of helpdesk work experience (highly valued)
  • Strong customer support skills
  • Excellent written and verbal communication skills
  • Problem-solving ability to diagnose and resolve basic technical issues
  • Demonstrates eagerness to learn and flexible with the ability to multi-task
  • Possess attention to detail and follow-through
  • Ability to be flexible, multi-task, and organize priorities in a fast-paced work environment

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