Help Desk Specialist With Multilingual Support

Há 3 dias


Lisboa, Lisboa, Portugal Talent Trail Tempo inteiro

**About the Role**: We are seeking a highly skilled Help Desk Specialist to provide exceptional support to small and medium-sized businesses (SMBs) across multiple channels. As a key member of our team, you will be responsible for delivering timely and effective solutions to customers in both Spanish and English.

**What You'll Do: **

  • Provide technical support to SMB clients via live chat, email, and phone, ensuring prompt resolution of queries.
  • Offer pre- and post-sales support for all self-service products to enhance customer experience.
  • Identify trends and solve problems facing multiple SMB clients.

**Requirements:**

  • Fluency in Spanish
  • Proficient English communication skills
  • Strong communication, interpersonal, and problem-solving abilities
  • Ability to multitask effectively
  • Team-oriented with a fast-paced environment

**What We Offer: **

  • A competitive salary package of 1366€/month
  • 40 hours per week on a rotational shift pattern from Monday to Sunday, including an additional lunch break hour
  • Full training provided by certified instructors
  • Health benefits and various discounts
  • Opportunities for career advancement and professional development

**Note: **By applying for this vacancy, you consent to Talent Trail handling your personal data in accordance with GDPR regulations. Your CV details may be shared directly with our client for recruitment purposes.


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