Customer Service Professional

Há 3 dias


Lisboa, Lisboa, Portugal Minacs Tempo inteiro
Job Title:

Customer Service Professional - Polish Language

Overview:

We are seeking a Customer Service Professional to join our team in Lisbon, Portugal. As a customer-centric individual, you will be responsible for providing exceptional support to our clients via inbound calls and email.

About the Role:

This is a full-time position with indefinite contracts, offering a competitive salary and performance bonus. You will work remotely from Portugal, bringing a positive and can-do attitude to our team.

Responsibilities:
  • Assist clients via inbound calls and email by answering their inquiries and attending to potential requests.
  • Become a specialist in our client's products and services.
  • Resolve product or service problems by clarifying the customer's complaints.
  • Provide accurate, valid, and complete information using the right methods/tools.
Requirements:
  • A high level of Polish (written and oral) and fluent in English (B2).
  • Previous experience in Customer Service is highly valued.
  • Excellent communication skills coupled with empathy, team spirit, and customer-oriented.
What We Offer:
  • Full-time employment with indefinite contracts.
  • Competitive salary: €30,000 - €45,000 per annum, depending on experience.
  • Performance bonus opportunities.
  • Remote work in Portugal.
  • Bring-a-friend (referral) bonus opportunities.
  • Full paid training on the company and the project you'll be working on.
  • Career development programs, specialized courses, and language classes.
Company Overview:

We are Minacs, a global technology and services leader that powers the brands of the future. We help well-known brands improve their businesses with technology and integrated solutions in over 70 countries.



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