Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Randstad Ii - Prestação De Serviços, Limitada Tempo inteiro

About Our Company

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Randstad is a world-leading talent company that connects people with work. We believe in the power of human connection and aim to make a positive impact on society through our work.

Our client, Randstad Ii - Prestação De Serviços, Limitada, is a leading provider of HR services in Portugal. They are committed to delivering exceptional service and helping their clients achieve their goals.

Job Summary

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We are seeking an experienced Customer Support Specialist to join our team in Lisbon. As a Customer Support Specialist, you will be responsible for providing high-quality customer support to clients via phone, email, and chat. You will also assist with troubleshooting technical issues and escalating complex problems to senior support teams.

This is a fantastic opportunity to work with a dynamic team and gain valuable experience in customer support. If you have excellent communication skills, a strong problem-solving ability, and a passion for delivering exceptional customer service, we encourage you to apply.

Key Responsibilities

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  • Provide customer support via phone, email, and chat
  • Troubleshoot technical issues and escalate complex problems to senior support teams
  • Work collaboratively with cross-functional teams to resolve customer complaints
  • Develop and maintain knowledge of products and services offered by the company

Requirements

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To succeed in this role, you will need:

• Fluency in Dutch and English

• Previous experience in a call center or customer support role

• Strong communication and problem-solving skills

• Ability to work in a fast-paced environment

Benefits

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This role offers a competitive salary and benefits package, including:

• Base salary: €1,100 per month

• Performance bonus up to €120 per month

• Meal allowance of €7.23 per day

• Health insurance

Schedule

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This is a full-time position with a flexible schedule, Monday to Sunday, between 8am and 8pm. You will have two days off per week (rotative).

Location

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The role is based in Lisbon, Portugal. Relocation assistance may be available for the right candidate.

Contact Information

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Please note that we are unable to consider applicants who require sponsorship for work visas. Randstad is an equal opportunities employer and welcomes applications from all qualified candidates.



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