Customer Support Specialist

Há 1 mês


Lisboa, Lisboa, Portugal Capgemini Engineering Tempo inteiro
Job Summary

We are seeking a highly motivated Customer Support Specialist to join our team at Capgemini Engineering.

About the Role

This is an exciting opportunity to provide top-notch support to our clients and be part of a dynamic team that's passionate about delivering exceptional results.

In this role, you will be responsible for providing initial support and attempting to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.

You will respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.

Additionally, you will provide information, advice, and assistance to customers regarding standard services and service catalog offerings.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

About Us

CAPGEMINI ENGINEERING is a global leader in engineering services, dedicated to helping companies unlock their potential through innovative solutions and cutting-edge technology.

With a strong focus on collaboration, innovation, and employee growth, we offer a dynamic and inclusive work environment that's perfect for ambitious professionals looking to make a meaningful impact.

What We Offer
  • A competitive salary range: $60,000 - $80,000 per year
  • A comprehensive benefits package, including health and life insurance
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A hybrid work arrangement that balances flexibility and collaboration
  • A supportive atmosphere promoting work-life balance
  • Exciting national and international projects to engage with
  • A multicultural and inclusive team environment

At CAPGEMINI ENGINEERING, we're committed to creating a workplace that's diverse, inclusive, and welcoming to all. If you're passionate about delivering exceptional results and making a difference, we encourage you to apply for this exciting opportunity



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