Claims Management Specialist Role in Nestlé Shared Services

4 semanas atrás


Lisboa, Lisboa, Portugal Phiture Tempo inteiro

Company Overview

Nestlé Business Services (NBS) is a leading provider of supply chain, financial, HR, digital and social media services to the Nestlé Group. Our team of professionals is passionate about digital innovation and driving continuous improvement of processes.

We are looking for talented individuals who can contribute to our multicultural and diverse environment. If you are eager to learn, a team player, digitally-savvy, and have an entrepreneurial mindset, we encourage you to apply.

Job Description

This role involves analyzing and solving claims and deductions raised by different stakeholders. As a Claims Management Specialist, you will be responsible for registering, categorizing, and resolving customer claims and deductions.

You will also contribute to Continuous Improvement programs and standardize processes across all markets in scope. Additionally, you will analyze KPIs on quality of services provided and present during Daily Operational Reviews.

Required Skills and Qualifications

To succeed in this role, you will need:

  • A degree in Business, Finance, Economics or similar (preferred but not essential)
  • Knowledge of basic Finance Terminology and notions required (Debit and credit Accounting rules)
  • Good English level
  • Good computer skills, including Microsoft Office applications (strong Excel knowledge is mandatory)
  • Good problem-solving and analytical skills
  • Positive thinking, willingness to learn, and team player attitude required
  • Good organization and prioritization skills to cope with a fast-paced environment
  • Strong work ethic and respectfulness required

What We Offer

We offer a competitive salary and annual bonus according to your performance: $65,000 - $80,000 per year. Additional benefits include meal allowance card, flex benefits, membership in the Nestlé Club with discounts from partners, free coffee at the office, company equipment, medical support, e-learning courses, and career progression opportunities.

About Us

Nestlé Business Services is part of the Nestlé Group, a multinational food and beverage company. We prioritize our talents' engagement, professional development, and work-life balance. Join us to develop expertise in Nestlé's Shared Services Business, immerse yourself in a culturally diverse team, and gain local and international exposure.



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